• Our customers

Virtually every company has data management problems today, be it in customer data, revenue and sales data, or operations and production data. Yet in today’s market place, there are few clear partners to help when it comes to data projects: both at the strategy and implementation levels.

In fact, ISS is the go-to partner when it comes to high-end data management technologies and strategy formulation. The details are what matters when it comes to building the proper data infrastructure to drive value into the business.

Our clients span the range of enterprises from those who have built a substantial data infrastructure to those who are in the process of building a data infrastructure. The left margin shows just some of the firms currently using the ISS’s solutions. Our clients typically fall in one of the following categories :

• Clients who have built a working data warehousing infrastructure and need to enhance it with data mining capabilities to derive new revenue streams, predict customer behaviour, forecast market trends, detect anomalies (such as fraud, abuse, or lost revenue opportunities), cross-sell and up-sell to existing customers… ISS can implement the state-of-the-art BI solution with advanced techniques and capabilities.

• Clients who are planning to or are in the process of building a data warehousing and BI infrastructure and need assistance in reviewing or building their system. ISS can assist with proven systems methodology and practical design experience. We have retrofitted data legacy warehouse systems with solutions that brought life to data and dollars to the bottom line.

A widely proven platform, tuned to your business

ISS adopted a generic approach in order to suit a wide range of business sectors. ISS products are currently used by major players in :
• Telecommunication sector
• Disintermediated markets
• Universities
• Financial services firms
• Retailers

However, specific business requirements vary from one sector to another ; in order to provide specific services and match specific sector’s needs, ISS is organized around market verticals (i.e. sectors). Our teams specialize in specific business problems within specific verticals, allowing us to partner with our clients to solve business problems using sophisticated strategies tuned to the details of that area of specialty. Each vertical has an independent data model for the warehouse. ISS spends 18 to 24 months developing this data model.

Telecommunications Providers, especially Wireless Carriers : ISS has built solutions for this area of expertise including:
• Churn prediction and customer profiling
• Loyalty program score cards
• Lifetime value scoring and targeted customer retention and management techniques
• Marketing program assessment and ROI analytics
• Cost modeling and customer profitability analysis
• Market segmentation and individual customer targeting
• Credit-risk assessment and prediction
• Targeted marketing and cross-sell, up-sell and equipment upgrade program optimization
• Revenue assurance

Disintermediated Markets, markets where the manufacturer does not interact with the consumer directly. In addition to automobile manufacturers, this segment includes software manufacturers, electronic games, consumer electronic device manufacturers, and consumer packaged goods (CPG) producers. A fundamental understanding of the market, the trends, the moods, and the changing consumer tastes and preferences are fundamental to competitive success.

University Institutions, Private and Public Sectors : this segment is characterized by high growth rates and emerging technologies management difficulties. The major issues here are to bring meaningful analytics to a University Administrator’s desktop for instant decision making capabilities and to provide a complete data model covering higher educational.

Financial Services Firms, especially Banks and Credit Card Providers : this segment is characterized by an especially difficult market modeling and individual customer profiling and marketing. Increasing share of wallet, the portion of a customer’s funds or transactions that are handled by the financial institution is the key to maximizing profitability and increasing revenue. Other problems in this sector include fraud detection, account upgrade programs, loyalty programs, and specialized services.

Retailers, especially large retail chains and e-commerce retailers : this sector is characterized by a fiercely competitive environment and tremendous cost pressure especially on marketing resources. The keys to success are heavily dependent on increasing average basket size per consumer, cross-selling existing consumers, smart and targeted use of direct marketing resources, and implementing programs to foster customer loyalty and increase mindshare.

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